Orders and payments must be placed before 12 PM every Wednesday.
After your payment is verified, it will take one week to process and complete your order. This does not include weekends or holidays.
Any orders placed after 12 PM every Wednesday will be included in the next cut off.
The easiest way to review your order information is to log into your account. To check the status of your order, please see below:
If you signed in or created an account when you checked out:
Wait, what? You never received an order confirmation? Please chat or contact us if you have one of the following issues:
If you’re looking for a particular size but isn’t available in our online shop, chat with us or contact us via email address. We’ll be happy to custom build your frame.
Do you have a gallery decor in mind but don’t know how to execute? Let us help! Send us your peg or layout via email. We’ll be adding more gallery wall layout in our collection from time to time. So stay tuned!
Don’t have anything to print aside from your photos? We can help you purchase the license of photos and artwork you want us to print.
Frames are made of polystyrene or wood Polystyrene are indistinguishable when compared to wood frames.
For the front cover, we use glass. Acrylic cover is optional.
Back cover used to be made of plywood or mdf. At Frame PH, we strive to provide our customers products and services that meet and even exceed expectations.
Please send us a photo of the frame you have in mind and we’ll be happy to source them out for you.
Uh-oh! as much as we want to print anything under the sun, we do not tolerate copyright infringement. So make sure you own the photos and you have permission before you submit them to us.
“Copyright infringement is the use of works protected by copyright law without permission, infringing certain exclusive rights granted to the copyright holder, such as the right to reproduce, distribute, display or perform the protected work, or to make derivative works.”
The good news is, we can purchase the license of the photos and artwork you’re interested in. Send us an email or chat with us to know more.
Need your products right away? Get our 3-day rush service (within Metro Manila). Please note, that there is a rush service fee.
One of the great things about shopping online at FRAME PH is that we offer you a diverse selection of payment options. Purchase any item from our store and use any of the following payment method.
All transactions are secured and encrypted. Credit Card information is never stored.
To ensure you feel confident in our secure checkout process, we require the following:
Failure to provide this information may cause your order to be delayed or canceled. The charge on your statement will appear from FRAME PH
Orders can be shipped using Transportify or Lalamove. Fee will be shouldered by the buyer. Let us know the most convenient shipping option for you.
Don’t think your order is right for you? Don’t sweat it! We want you to be delighted! We make every effort to process your order the minute it’s placed, therefore, we cannot guarantee that changes can be made once your order has been submitted. If an update is needed, please contact us and we will do what we can to make it right.
We offer returns within 30 days after delivery. Refunds are typically issued via your preferred refund method or via store credit which you can later on use in our store. Please drop us an email at [email protected] or use the contact form and we will be more than happy to assist you.
Yikes, this is embarrassing. We’re very sorry that you received a wrong or damaged item. We would like to make it up to you. Please let us know as soon as possible through our email at [email protected] with the following details:
It's simple and easy. All you have to do is get a standard measuring tape and tell us the size in inches or cm.
The size you enter or select is the print or artwork size, not the external size of the frame.