TURNAROUND TIME
Orders and payments must be placed before 12 PM every Wednesday.
After your payment is verified, it will take one week to process and complete your order. This does not include weekends or holidays.
Any orders placed after 12 PM every Wednesday will be included in the next cut off.
ORDER STATUS
The easiest way to review your order information is to log into your account. To check the status of your order, please see below:
If you signed in or created an account when you checked out:
- Sign in to your account by clicking the “My Account” link.
- After you are logged in, click “Orders” on the left side navigation menu.
- Locate and click the order number you wish to review.
- The Order Status will be located under the Order Information Section.
ORDER INFORMATION
Wait, what? You never received an order confirmation? Please chat or contact us if you have one of the following issues:
- Never received an order confirmation and you do not have your order number
- Your order information has not been updated on your account
- The delivery timeframe has passed and you have not received an update on your order.
FRAME SIZES
If you’re looking for a particular size but isn’t available in our online shop, chat with us or contact us via email address. We’ll be happy to custom build your frame.
GALLERY WALL LAYOUT
Do you have a gallery decor in mind but don’t know how to execute? Let us help! Send us your peg or layout via email. We’ll be adding more gallery wall layout in our collection from time to time. So stay tuned!
GALLERY WALL PRINTS
Don’t have anything to print aside from your photos? We can help you purchase the license of photos and artwork you want us to print.
MATERIALS
Frames are made of polystyrene (engineered wood) or wood. Polystyrene are indistinguishable when compared to wood frames.
For the front cover, we use glass sheet. Acrylic cover is optional and available upon request. You may also select this when you place your order under custom frame product pages.
Back cover used is made of plywood or mdf. At Frame PH, we strive to provide our customers products and services that meet and even exceed expectations.
Non glare acrylic cover and acid free matting is also available upon request.
LOOKING FOR A SPECIFIC KIND OF FRAME?
Please send us a photo of the frame you have in mind and we’ll be happy to source them out for you.
Yes we can print your digital file and frame it for you. We use photo paper as the default print.
COPYRIGHT PHOTOS AND ARTWORK
Uh-oh! as much as we want to print anything under the sun, we do not tolerate copyright infringement. So make sure you own the photos and you have permission before you submit them to us.
“Copyright infringement is the use of works protected by copyright law without permission, infringing certain exclusive rights granted to the copyright holder, such as the right to reproduce, distribute, display or perform the protected work, or to make derivative works.”
The good news is, we can purchase the license of the photos and artwork you’re interested in.
You may also download high resolution stock photos free for personal use at pexels.com, unsplash.com, freepik.com.
Send us an email or chat with us to know more.
RUSH SERVICE
Need your products right away? Get our 3-day rush service (within Metro Manila). Please note, that there is a rush service fee.
PAYMENT OPTIONS
One of the great things about shopping online at FRAME PH is that we offer you a diverse selection of payment options. Purchase any item from our store and use any of the following payment method.
- Visa, Mastercard, American Express
- Paypal
- Bank Deposit – Unionbank, BPI
- Gcash
- GrabPay
CREDIT CARD INFORMATION
All transactions are secured and encrypted. Credit Card information is never stored.
To ensure you feel confident in our secure checkout process, we require the following:
- Billing information provided matches that of the cardholder.
- The CVC code (3 digit code on the back of your card) at the final step of checkout.
Failure to provide this information may cause your order to be delayed or canceled. The charge on your statement will appear from FRAME PH
SHIPPING & DELIVERY
Orders placed for Metro Manila and areas covered including Laguna, Rizal, Cavite. can be shipped using Transportify or Lalamove app. Fee including toll fees will be shouldered by the buyer.
Curbside pick up is also available as we do not have a parking space in store. Let us know the most convenient shipping option for you.
For orders outside Metro Manila, we can ship via LBC. The shipping fee will be estimated as soon as order is packaged and measured. You may place and settle the order first and then we will let you know how much to pay for the shipping fee as soon as its completed.
EXCHANGE / RETURNS / REFUNDS
Don’t think your order is right for you? Don’t sweat it! We want you to be delighted! We make every effort to process your order the minute it’s placed, therefore, we cannot guarantee that changes can be made once your order has been submitted. If an update is needed, please contact us and we will do what we can to make it right.
We offer returns within 30 days after delivery. Refunds are typically issued via your preferred refund method or via store credit which you can later on use in our store. Please drop us an email at [email protected] or use the contact form and we will be more than happy to assist you.
INCORRECT OR DAMAGED ITEM
Yikes, this is embarrassing. We’re very sorry that you received a wrong or damaged item. We would like to make it up to you. Please let us know as soon as possible through our email at [email protected] with the following details:
- Order Number
- The product SKU
- Details of the issue
- Photo and videos of the item
FOR CUSTOM SIZE FRAME / MADE-TO-MEASURE
It's simple and easy. All you have to do is get a standard measuring tape and tell us the size in inches or cm.
- Lay and flatten your print or artwork on a level surface
- Measure the height and width of the print or artwork (as well as depth if needed)
- Input the measurements you've taken
- After you've placed the order, please send us a photo of the print or artwork with the standard measuring tape showing its exact size to our email [email protected] with the Order number as subject. This is to help us make sure the frame fits your print or artwork.
The size you enter or select is the print or artwork size, not the external size of the frame.
Here's a how to guide
https://www.frame.ph/how-to-measure/
ITEM FOR FRAMING
We can schedule a pick up of your pieces via Lalamove or Transportify app, or you may also drop the item off our workshop.
